Mail With Confidence!
How does the GetThere™ Guarantee work?
Return any mail pieces with MCH-compiled institutional addresses that have been returned by the post office due to an invalid address to MCH. If returned within 90 days from your invoice date, then a refund of 50¢ per piece will be provided.
- STEP 1
Contact your MCH Representative at 800-776-6373 for instructions on mailing your pieces back. Qualifying data has been identified by our GetThere™ Guarantee logo in our marketing materials. Data is also identified on your quote.
- STEP 2
Group your changes together by what needs to be done with the institution. Use the following descriptions when sorting returns:Change our information:Used when address is no longer valid. It may result in removing the contact, updating our records, or deleting the institution because it is no longer open for business.Suppress the institution: Used when the institution does not want to receive mail from your company. No records for this institution will be included in your future lists from MCH. Individual names cannot be suppressed or removed. There is a one-time $25.00 suppression set-up charge. An additional fee may apply for a large number of suppression requests. We do not pay a GetThere™ Guarantee refund for suppression requests. Secure the pieces together, by group, and place in an envelope or box.
- STEP 3
Return the mail to us and we’ll process it accordingly.
Frequently Asked Questions
Do I have to return the entire mail piece?
How can I identify which pieces are MCH-compiled?
Can I still send back changes after 90 days?
What restrictions apply to the guarantee?
How will I receive my credit?
Data covered by GetThere™ Guarantee
All MCH-compiled data us covered. Look for the logo in our marketing materials and the “GetThere™ Guarantee Applies” on your quote that indicate guaranteed data.
- Ambulance Services
- Ambulatory Surgery Centers
- Assisted Living Facilities
- Child Care Centers/Head Start
- Colleges & Universities
- Community Centers
- Community Health Centers
- County Extension Offices/Youth Groups
- Dental Offices
- Diagnostic Imaging Centers
- Fire Departments
- Government Offices
- Home Health/Hospice
- Hospitals/Multihospital Systems
- Jails & Correctional Institutions
- Medical Group Practices
- Nursing Homes
- Police Departments & State Highway Patrol Offices
- Public Health Departments
- Retirement Homes
- Schools of Nursing
- Sheriffs’ Departments
- Urgent Care Centers
Data NOT covered by GetThere™ Guarantee
MCH also provides some data compiled by outside sources, which is not covered by the GetThere™ Guarantee. We make every effort to identify data that does not qualify for the guarantee in our marketing materials and on quotes. If you have any questions about the data that is covered, ask your MCH representative. Data not covered by the GetThere™ Guarantee includes:
- Academic Libraries
- College Faculty
- Direct Mail Buyer
- Home Connect
- Home Day Care Services
- MCH Enterprise Lists
- Selected subscription and membership lists
If you have any questions about which data is covered, ask your MCH representative.